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PLEASE EXPECT DELAYS DURING THE COVID-19 OUTBREAKS. COURIERS CANNOT GUARANTEE ANY DELIVERY TIMES AT THIS MOMENT

How To Return An Item:

Your item must be in its original unused and unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please email customercare@arkanauk.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Natbeauty & Wellness Ltd
18A Bridge Street
SL6 8BJ
Maidenhead
3. Include in your package a signed letter stating the reason for your return and the original receipt and order number.

Return Exceptions

Items cannot be returned if they are opened due to hygiene reasons.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

If your  item is in new condition, you may exchange your item for a different item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Shipping Policy

Turnaround:

All orders are shipped within 48 Hours Monday – Friday 8am – 5pm. There may be a slight delay at busy times

Shipping Times:

Royal Mail 2nd Class: 3-5 working days

Royal Mail tracked 48: 2 working days and fully trackable

UPS: next working day (order by 12pm Mon-Thurs. If ordered after 12pm please expect up to 2 working days)

Free Shipping: 3-5 working days

Please note these are estimated delivery times and are not guaranteed by Royal Mail. We pride ourselves in fast dispatch and professional service, however the shipping times is dependant on Royal Mail and couriers. Please allow even up to 7 working days for arrival of parcel before raising complaint.

shipping can also be delayed around busy periods like Christmas.

Carriers

We use the following carriers to deliver our orders:

UPS Courier (fully trackable)

Royal Mail 2nd Class

Royal Mail Tracked 48hr (fully trackable)

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the price of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide to do so.

Shipping Prices

UK:

Royal Mail Tracked 48: £5 (fully trackable)

Royal Mail 2nd Class: £3.50

UPS: £8 (fully trackable)

Orders over £50 are FREE