Welcome to Arkana Home Care Store!

Free shipping on orders over £50!

Delivery & Returns

How To Return An Item:

Your item must be in its original unused and unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please email customercare@arkanauk.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Natbeauty & Wellness Ltd
18A Bridge Street
SL6 8BJ
Maidenhead
3. Include in your package a signed letter stating the reason for your return and the original receipt and order number.

Return Exceptions

Items cannot be returned if they are opened due to hygiene reasons.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

If your  item is in new condition, you may exchange your item for a different item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Shipping Policy

Turnaround:

All orders are shipped within 48 Hours Monday – Friday 8am – 5pm.

Shipping Times:

2nd Class: 2-3 working days

1st Class: 1-3 working days

Carriers

We use the following carriers to deliver our orders:

Courier (for larger parcels)
Royal Mail

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the price of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide to do so.

Shipping Prices

UK:

Orders up to £50 2nd Class cost £3.50

Orders up to £50 1st Class SIGNED FOR £4.50

Orders over £50 are FREE

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