Delivery & Returns

Returns

Items may be returned if faulty or damaged within 14 days of delivery. Please email customercare@arkanauk.com with your return query and we will send you return instructions via email.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

Exchanges are not accepted.

Shipping Policy

Turnaround:

All orders are aimed to ship within 2 working days however it can take up to 10 working days. There may be delays during busy times like promotional sales, public holidays and similar.

Shipping Times:

Royal Mail 2nd Class: 3-5 working days
Royal Mail tracked 48: 2-3 working days and fully trackable
DPD/UPS: up to 2 working days after parcel has been dispatched (Deliveries take place only Mon-Fri).
Free Shipping: 3-5 working days

Please note these are estimated delivery times and are not guaranteed by Royal Mail. We pride ourselves in fast dispatch and professional service, however the shipping times is dependant on Royal Mail and couriers. Please allow even up to 10 working days for arrival of parcel after dispatch before raising complaint. We cannot be held responsible for courier delays.

Shipping can also be delayed around busy periods like Christmas.

Carriers

We use the following carriers to deliver our orders:

DPD/UPS Courier (fully trackable)
Royal Mail 2nd Class
Royal Mail Tracked 48hr (fully trackable)

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the price of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide to do so.