Items may be returned if faulty or damaged within 14 days of delivery. Please email firstname.lastname@example.org with your return query and we will send you return instructions via email.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Exchanges are not accepted.
All orders are aimed to ship within 2 working days however it can take up to 10 working days. There may be a slight delay at busy times
- Royal Mail 2nd Class: 3-5 working days
- Royal Mail tracked 48: 2-3 working days and fully trackable
- UPS: up to 2 working days after parcel has been shipped (Mon-Fri).
- Free Shipping: 3-5 working days
Please note these are estimated delivery times and are not guaranteed by Royal Mail. We pride ourselves in fast dispatch and professional service, however the shipping times is dependant on Royal Mail and couriers. Please allow even up to 7 working days (14 working days during covid) for arrival of parcel after dispatch before raising complaint.
Shipping can also be delayed around busy periods like Christmas.
We use the following carriers to deliver our orders:
- UPS Courier (fully trackable)
- Royal Mail 2nd Class
- Royal Mail Tracked 48hr (fully trackable)
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the price of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide to do so.
Postage & Packaging Prices
- Royal Mail Tracked 48: £5 (fully trackable)
- Royal Mail 2nd Class: £3.95
- UPS: £8 (fully trackable)
- Orders over £50 are FREE (before discount & VAT)